I have a problem with the licence key. What should I do?

If you are running the programme in demo mode, make sure you are logged into a DEMO account. Programs without a licence key cannot be run on REAL accounts, a licence error will be shown.

If you have purchased a licence and the programme reports a problem with the licence key then follow these steps:

  1. check that the key included in the software package is placed in the Data Folder in the specified subdirectory and if not, upload it and try running the programme again:
    1. for MT4 - MQL4 Files
    2. for MT5 - MQL5 Files
    3. for Trading Simulator (Strategy Tester) - Tester Files
  2. if after performing the steps in pt. 1 the program still reports a problem with the key check that:
    1. in the case of an account number licence, check that you are running the programme while logged in to the broker on the account number you specified for the licence
    2. in the case of a surname licence, check that you run the programme while logged in to the broker on the account with the name you entered for the licence (applies to both real and demo accounts)
    3. in the case of Trading Simulator (Strategy Tester), make sure you are logged in with a REAL account, the licensed version of Simulator does not work with demo accounts
  3. if, after performing the steps in point. 2 still reports a problem with the key check the licence entries in the log and make sure you have the correct key and that it matches your account details
  4. if you have followed all of the above steps and are still having trouble with your key, please send us an e-mail or messenger by attaching a log file